FAQ

About our product

All garments are designed and handmade with care in Toronto. Everything is make-to-order and production takes between 2-4 weeks (depending on the garment).

Shipping

Please allow 2 business days for processing all orders. Once your order has been processed, production of your garment will begin.

Once shipped:

Canada

Regular: 3-9 business days

Express: 2-3 business days

Please note that at this time we are only offering shipping within Canada.

Returns

At Kyria, we take great pride in the quality and craftsmanship of each piece. All of our garments are handmade and made-to-order with care and attention to detail.

We offer refunds within 10 days of purchase on unworn, unaltered items in their original condition and packaging. To request a refund, please contact us at hello@kyriabride.com within 10 days of your purchase date. Once your request is approved, you’ll receive instructions on how to return the item. 

Please note:

  • After 10 days, all purchases are considered final sale.
  • We do not offer refunds, exchanges, or store credit beyond this window.
  • Kyria is not responsible for any lost or missing items, and we cannot refund items that are not returned to us.
  • Shipping items back are the responsibility of the customer.

If you’re unsatisfied with your purchase for any reason, we’d still love to hear your feedback and will do everything we can to make it right. Reach out to us anytime at hello@kyriabride.com

Can I speak to a real person?

Yes! We would love to hear from you. Please reach out to hello@kyriabride.com.